Terms & Conditions

  • The policies, terms, and conditions mentioned here govern your use of this site; please read them carefully. Acceptance of these terms and conditions is implied by your use of this site. When you place an order, you are agreeing to these terms and conditions. Acceptance of these terms and conditions is shown by your submission of any purchase order to neutraleafindia.com. Any later terms or conditions included with any purchase order, whether or not such terms or conditions are signed by neutraleafindia.com, shall be superseded by these terms and conditions. neutraleafindia.com retains the right to modify this site and these terms and conditions at any moment without notice.

    • Trademark Notice and Copyright 

    Neutralab, the parent company of neutraleafindia.com and Neutraleaf itself, own and operate this site. Unless otherwise stated, Neutraleaf/ Neutralab own all of the materials on this site, including the text, site design, logos, graphics, icons, and photos, as well as their selection, assembly, and arrangement. All audio and video clips are licenced from neutraleafindia.com or their respective content suppliers, or are their sole property. All software used on the site is licenced from neutraleafindia.com or the vendors who provide it, or it is the sole property of neutraleafindia.com or the vendors who provide it. You may only use the content of this site for the purpose of shopping or placing an order on this site, and nothing else. No materials from this site may be re-used, re-published, copied, edited, reproduced, modified, uploaded, posted, transmitted, or distributed without the prior written permission of neutraleafindia.com, in any form, through any means. All the rights not expressly granted herein are reserved. Unauthorized use of the materials on this site may be a violation of copyright, trademark, and other laws, and may result in criminal or civil consequences. neutraleafindia.com is a trademark, service mark, or registered trademark of neutraleafindia.com. neutraleafindia.com custom designs, icons, logos, and service names are all registered trademarks, trademarks, or service marks. All other trademarks and service marks are registered trademarks or service marks of their respective owners. It is completely forbidden to use any neutraleafindia.com trademark or service mark without the prior written permission of neutraleafindia.com.

    • Disclaimer of Liability and Limitation of Liability for Products Sold

    All products sold on neutraleafindia.com come with a 15-day fault warranty from the date of purchase, subject to the following terms. Except as specifically stated below, neutraleafindia.com makes no express or implied representations or warranties of any kind with regard to items sold on the neutraleafindia.com website. Except as specifically stated below, neutraleafindia.com disclaims all warranties of any kind, express or implied, with respect to anything supplied on this site, including but not limited to merchantability and suitability for a particular purpose. You agree that the price of the product ordered is the entire and exclusive maximum liability to neutraleafindia.com deriving from any product sold on the neutraleafindia.com site. You agree that neutraleafindia.com, its directors, officers, employees, or other representatives are not liable for any damages incurred as a result of the operation, content, or use of the neutraleafindia.com website. You agree that this limitation of liability covers all damages of any type, including direct, indirect, compensatory, special, incidental, punitive, and consequential damages.

    • In The Case of Errors

    If a product is listed at an erroneous price or with wrong information as a result of a typographical error or an error in pricing or product information received from our suppliers, Neutraleaf has the right to refuse or cancel any orders placed for that product. Whether or not the transaction has been confirmed and your credit card/debit card/e-wallet/ or any other payment mode charged, neutraleafindia.com reserves the right to refuse or cancel any such orders. If your credit card/debit card/ e-wallet or any other payment mode has already been charged for the transaction and you cancel it, neutraleafindia.com will provide a credit to your account in the amount of the charge as soon as possible.

    • Links

    This site may contain links to third-party websites that are owned and maintained on the Internet. You agree that neutraleafindia.com is not responsible for the operation of any such site or the content found on or through it.

    • Acceptance Policy for Orders

    Your receipt of an electronic or other form of order confirmation does not imply that we have accepted your order or that our offer to sell has been accepted. neutraleafindia.com maintains the right to accept or deny your order at any time after receipt for any reason. neutraleafindia.com maintains the right to supply less than the quantity you ordered of any item at any moment after receipt of your order, without previous notice to you. All orders over a certain amount are subject to pre-approval with a valid payment method, as determined by our credit/debit/other payment methods and fraud prevention departments. Before approving any order, we may demand extra verifications or information. neutraleafindia.com is a seller and we accept orders from exporters, wholesalers, or other clients that plan to sell or resell neutraleafindia.com products. We have the right to substitute similar or higher-value items for out-of-stock or discontinued items.

    • Policy on Returns

    We are dedicated to supplying you with the greatest quality products and keeping your health and wellness our top priority at neutraleafindia.com. Similarly, each of our items is created specifically for the customer. As a result, we adhere to high quality control standards and never reuse or resell anything that leaves our warehouse. This is solely for your health and safety. We are sure of our customers being satisfied with our premium quality products. In case, you wish to seek information on exchanges or wish to inform or give us a feedback about our products, You can reach us at customercare@neutraleafindia.com.

    We advise you to go through the products information and other details prior before buying. We expect our customers to portray a responsible buying behaviour. In case of a damaged packaging due to pressure on courier services or external damages, please reach out to us. We may or may not return/exchange our product as it depends upon the findings/ conclusions/ reasons to the issue generated/damage caused. We may not be directly responsible for the same. Still if genuine, we may consider your issue and resolve it at the earliest. However, it is all situational and we do not guarantee or promise returns or exchanges. We recommend the customer to keep a check on the immediate policies of return and exchange at the sites/portals selling Neutraleaf products and act accordingly.

    • Jurisdiction & Location

    All disputes in connection with these Terms of Use shall be construed and governed in accordance with Indian laws and shall be subject to the exclusive jurisdiction of the competent courts at Chindwara (Madhya Pradesh) only. NEUTRALEAF reserves the right to seek and obtain any injunctive relief, provisional or interim relief from any court of competent jurisdiction to protect NEUTRALEAF trademark or other intellectual property rights or confidential information.

    Also, the information provided by Neutraleaf is solely for educational purposes. neutraleafindia.com products and content are not intended to replace professional medical advice or treatment. The FDA has not reviewed the statements on this website. Dietary supplements, including any sold on this site, are not intended to diagnose, treat, cure, or prevent any illness. This site’s material should not be used to diagnose or treat any health concern, or to prescribe any medicine or other therapy. Before using any of the goods on this site, before beginning any diet, exercise, or supplements programme, before taking any prescription, or if you have or fear you may have a health condition, consult a healthcare practitioner.

    • Shipping Regulations

    50 Rupees/- (INR) would be charged as shipping charges on the orders of the products by Neutraleaf. However, Neutraleaf has the right to change/reduce/or increase the shipping charges as per certain situations. Please refer to the same while placing the orders. Once your product has been dispatched, you should receive it in 3-7 business days. However, there may be delays in transit times as a result of the pandemic’s effects on global logistics. As of now, we only ship orders within India. This is determined by the goods in your shopping cart. Please wait 24 hours before contacting us if your order tracking reads “delivered” but your package has not yet arrived in your mailbox.

    • Privacy Policy

    Thank you for taking keen interest in our website. This privacy statement explains how we use personal data/ information on this website. Before using the site or providing any personal information, please read our privacy statement. You accept the practices outlined in this privacy policy by using the site. These policies may change, but any changes will be published, and any changes will only apply to activities and information in the future, not in the past. When you visit the site, you should read the privacy policy to ensure that you understand how any personal information you supply will be used. Also, this privacy policy only applies to this web site’s privacy practices. Please consider the privacy rules stated on other websites if you link to them.

    1. Information Collecting

    When visitors voluntarily submit personally identifiable information, such as names, postal addresses, email addresses, phone numbers, and other information, we gather it. Your personal information is used to fulfil your specific request. Unless you give us permission to use it in another way, such as adding you to one of our mailing lists, this information is solely used to fulfil your specific request. By giving my phone number, I agree to receive automated marketing through text message from this firm at the number provided, using an automated telephone calling system. You can unsubscribe at any time, and message/data charges may apply. In the case of text messages, you can reply “STOP” to each text message you receive.

    2. Cookie/ Tracking Technology

    The Site may employ cookie and tracking technology. Cookie and tracking technology are useful for gathering information such browser type and operating system, as well as tracking the number of visitors to the Site and analysing how they use it. Cookies can also let visitors tailor their experience on the Site. Cookies and other tracking technology cannot gather personal information; however, if you have previously provided personally identifiable information, cookies may be linked to that information. Cookies and tracking information in aggregate may be shared with third parties.

    3. Google Analytics 

    Google analytics collects potentially personally-identifying information on the Site as well. Display Advertising is the basis for the analytics function that The Site has incorporated (e.g., Remarketing, Google Display Network Impression Reporting, the Doubleclick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors can use Advertisements Settings to opt out of Google Analytics for Display Advertising and customer Display Network ads.

    • The Site will not allow personally identifiable information to be combined with non-personally identifiable information previously obtained through Google Display Advertising features. The Site also collects information that could be used to identify you, such as your IP address. The Site only uses and discloses logged-in user IP addresses under the same conditions as it uses and discloses personally-identifying information, as discussed below.
    • Visitors can use the Google Analytics opt-out browser add-on to opt out of Google Analytics tracking at any time.
    • We also use Google Analytics’ Demographics and Interest Reporting function to identify trends in website usage that may be presented in internal reports.

    4. Security Commitment

    Your personally identifiable data is kept safe and secure. This information is only accessible to authorised employees, agents, and contractors (who have agreed to keep it private and confidential). You can unsubscribe from this site’s emails and newsletters at any time.

    5. Information Dissemination

    We may share information with governmental agencies or other businesses that help us prevent or investigate fraud. We may do so if: (1) the law allows or requires it; (2) we are attempting to defend against or prevent real or potential fraud or unauthorised transactions; or (3) we are investigating fraud that has already occurred. These businesses do not receive the information for marketing purposes.

  • *Privacy Contact Information

    If you have any feedback, questions, or concerns about our privacy policy you may contact us @customercare@neutraleafindia.com 

    • We possess the rights to make changes to this policy. Any changes to this policy will be published.ineutraleafindia.comneutraleafindia.com